Privacy Policy

ZELL Aesthetic Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic, use our website, or engage with our services.
By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information You Provide

When you book a consultation, receive treatment, or contact us, we may collect:

Full name
Date of birth and age
Contact information (phone number, email address, physical address)
Medical history and health information relevant to aesthetic treatments
Treatment records and clinical notes
Photographs (before/after treatment images, if consent is provided)
Payment and billing information
Insurance details (if applicable)
Emergency contact information

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Medical and Treatment Purposes

Providing aesthetic treatments and medical services
Assessing your suitability for specific treatments
Maintaining accurate medical records
Monitoring treatment outcomes and follow-up care
Ensuring your safety during procedures

Administrative Purposes

Scheduling and managing appointments
Processing payments and billing
Communicating appointment reminders and confirmations
Responding to inquiries and providing customer support

Legal and Regulatory Compliance

Complying with healthcare regulations and legal obligations
Maintaining records as required by UAE healthcare laws
Protecting against fraud and unauthorized transactions

Marketing and Communication (With Your Consent)

Sending promotional offers and treatment updates
Sharing clinic news and educational content
Conducting patient satisfaction surveys

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Providers

With medical professionals involved in your care
With laboratories or diagnostic facilities for testing purposes
With referring physicians (with your consent)

Service Providers

Payment processors for billing and transactions
IT service providers for data storage and security
Appointment scheduling platforms
Marketing service providers (only if you’ve consented to marketing communications)

Legal Obligations

When required by law or legal process
To comply with regulatory requirements
To protect our legal rights or defend against legal claims
In response to lawful requests from government authorities

Business Transfers

In connection with a merger, acquisition, or sale of assets (your information would be transferred subject to the same privacy protections)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

Secure storage of physical medical records in locked facilities
Encrypted digital data transmission
Access controls limiting who can view your information
Regular security assessments and updates
Staff training on data protection and confidentiality

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Medical Records

Medical records and treatment documentation are retained in accordance with UAE healthcare regulations and professional standards, typically for a minimum of 2 years.

Marketing Data

If you’ve consented to marketing communications, we retain your contact information until you withdraw consent or request deletion.

Inactive Accounts

Information from inactive patient accounts may be anonymized or deleted after 1 year of inactivity, except where retention is required by law.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access
You may request a copy of the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete information.

Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements.

Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances.

Right to Object
You may object to certain types of processing, such as marketing communications.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality

Analytics Cookies: Help us understand how visitors use our website

Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification (if you’ve provided your email address)
Displaying a notice at our clinic

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.